In these unprecedented times surrounding the Covid-19 pandemic, the health and safety of our guests and staff is of the utmost importance. We have been closely monitoring the situation and wanted to keep you abreast of some critical information. Recent global travel warnings, coupled with international airline carrier cancellations to & from Belize as well as a National State of Emergency countrywide have compelled us to make the difficult yet pragmatic decision to temporarily close the resort from now until April 30, 2020. All measures are aimed to protect our guests, staff, and the world at large.
Belize Cases: For the most up to date information on Coronavirus cases and travel updates to Belize, kindly check the Belize Ministry of Health website.
If you booked with a travel agent or online travel site such as booking.com, please contact them directly. If booked directly with our resort and you wish to revise your reservation, please reach out to us. Kindly note, due to the COVID-19 pandemic, our Reservation Team is currently working amended hours. Your message is important to us and we will respond as soon as possible. Please also note that due to an unusually high call volume, our 800 and local phones numbers are temporarily unavailable. If you have a reservation within the next 30 days, please send us an email immediately at [email protected] for information on your options. If your reservation is beyond 30 days or more, we kindly ask for your patience as we are dealing with questions & concerns that need our immediate attention. We invite you to review our reservation policy, which is still currently in place. Please email us as your vacation nears the 30-day mark so that we can better serve you. Because COVID-19 developments are quickly changing on a day to day basis, our policies are subject to change as we continually monitor the situation, with our guests’ travel needs in mind. We are hopeful that the situation will calm down in the future and that travel plans will resume in full force, in which case we invite you to consider rescheduling your vacation for a later date so that you may enjoy all that Belize has to offer.
Change Your Vacation Dates with No Penalties:
We are allowing free rescheduling for a future trip to paradise if you are scheduled to arrive on or before April 30, 2020.
Guests arriving within this timeframe are allowed to reschedule their trip for up to 12 months out from the original travel dates. This is non-transferable. Please note it is based on availability and is valid for one-time use. Blackout dates apply. Hopefully, our flexible policy in light of COVID-19 provides comfort that you will still be able to experience our little slice of paradise in the future. Our team will be ready to welcome you with open arms and exceptional customer service.
- Our Reservation Team will need to know as soon as possible in writing, confirming your rescheduling. Due to high call volume, it is best to email us at [email protected]. Our Reservation Team will address each request in the order received.
- Guests moving from Low/Summer to High/Winter Season will be expected to pay the difference.
- Guests moving from High/Winter to Low/Summer Season will not be compensated for the difference.
- Standard holiday and special event blackout dates apply.
- Relevant upgrades & surcharge fees apply.